Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at mybeskidgarden@gmail.com. Please note that returns must be sent to the following address:

Z.U.H. DAREX D. M. Byrt
Głębce 51
43-460 Wisła
Poland

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions regarding returns, please contact us at mybeskidgarden@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you have received the wrong item. This will allow us to evaluate the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom-made or personalized products
• Personal care products (such as cosmetics)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about whether your item is eligible for return.

We also do not accept returns of:

• Sale items
• Gift cards

Exchanges

The fastest way to ensure you receive the item you want is to return the original item. Once your return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify, the item must be in the same condition in which you received it: unused, with all original tags attached, and in its original packaging. Proof of purchase or a receipt is also required.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically using your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at mybeskidgarden@gmail.com.